1.What is propane360?

2.What is the cost for me to use propane360?

3.Is my personal information safe with propane360?

4.What should I do if I smell gas?

5.How can I tell how much propane I have remaining in my bulk propane tank?

6.How can I tell how what size propane tank I have?

7.What is COT (Consumer Owned Tank)?

8.What is Will-Call?

9.Do I need to be home in order to receive my propane delivery?

10.What if I need to cancel an order?

1.What is propane360?

A site for you to shop and save on propane! Our goal is to provide the propane consumer and dealer/retailer with a more convenient and efficient means to connect. FIND PROPANE. COMPARE PRICES. ORDER PROPANE. SAVE MONEY!

2.What is the cost for me to use propane360?

Nothing! Our service is 100% FREE for the propane consumer to use!

3.Is my personal information safe with propane360?

Absolutely! Our website is secured with the latest software designed for internet security protection. The propane dealer of your choice will ONLY receive specific delivery information related to your order. Your personal credit card or e-check information will NEVER be shared with the propane dealer of your choice as ALL transactions are conducted exclusively through propane360.

4.What should I do if I smell gas?

If you smell gas or suspect a leak, please leave your residence or place of business immediately. Do not turn on any lights, utilize electrical devices, or use a phone. Please go to a neighbor's and call your propane dealer, local fire department or 911. As a courtesy to our customers you may contact us via email at admin@propane360.com. We will make every effort to help you get in touch with the appropriate parties.

5.How can I tell how much propane I have remaining in my bulk propane tank?

Bulk propane tanks are equipped with float gauges that read the amount of propane remaining in your tank. Please note:* Propane tanks are considered "full" once the liquid propane fuel level reaches 80% within the tank. The remaining 20% allows for expansion and/or contraction depending on the outside air temperature. Overfilling a propane tank could result in a dangerous situation.
See propane tank gauge examples courtesy of Propane 101

6.How can I tell how what size propane tank I have?

Propane tanks and/or cylinders come in all shapes and sizes. An average sized residential home that utilizes propane for its heating and cooking needs will typically have a 500 gallon bulk propane tank onsite for its usage demand. Whereas, a propane gas grill will utilize what is commonly referred to as a 20# cylinder. Propane tank size needs can vary greatly dependent upon climate and use. For a more detailed description of propane tanks and cylinders please click on the following links courtesy of Propane 101:
Bulk Propane Tanks
Propane Cylinders

7.What is COT (Consumer Owned Tank)?

A consumer who owns their bulk propane tank(s). A consumer that owns their propane tank(s) typically chooses to monitor their propane usage and price and is responsible for ordering propane when the tank has approximately 30% remaining.

8.What is Will-Call?

A consumer who leases/rents their bulk propane tank(s) from a propane dealer. A will-call customer chooses to monitor their propane usage and is responsible for ordering propane when the tank has approximately 30% remaining.

9.Do I need to be home in order to receive my propane delivery?

No. If you ordered with a credit card or e-check you do not need to be present in order to receive a delivery. If you elected to pay with cash then, yes, you will need to be home in order to pay the propane delivery representative. Please note:* If you suspect that you are "out-of-gas" your propane dealer may need access to your property to conduct a safety test on your gas system to determine that it is in proper working condition.

10.What if I need to cancel an order?

Please notify propane360 immediately so we may contact your propane dealer of choice to cancel your order. Please review the cancellation section under our terms and conditions link.